GDPR Compliance

Last updated: January 20, 2025

1. Introduction

The General Data Protection Regulation (GDPR) is a European Union regulation that governs the collection, processing, and storage of personal data. Truleado is committed to protecting your privacy and ensuring compliance with GDPR requirements.

2. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you explicitly consent to data processing, such as subscribing to our newsletter or using our services
  • Contract Performance: To provide our services and fulfill our contractual obligations to you
  • Legitimate Interest: To improve our services, prevent fraud, and ensure security
  • Legal Obligation: To comply with applicable laws and regulations

3. Your Rights Under GDPR

As a data subject, you have the following rights:

Right of Access

You have the right to request access to your personal data and receive information about how we process it.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure (Right to be Forgotten)

You can request that we delete your personal data in certain circumstances, such as when it's no longer necessary for the original purpose.

Right to Restrict Processing

You can request that we limit how we process your personal data in certain situations.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transfer it to another controller.

Right to Object

You can object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that significantly affect you.

4. Data We Collect

We collect the following categories of personal data:

  • Identity Data: Name, email address, username
  • Contact Data: Email address, billing address
  • Technical Data: IP address, browser type, device information
  • Usage Data: Information about how you use our service
  • Marketing Data: Your preferences for receiving marketing communications
  • Reddit Data: Public Reddit data accessed with your permission

5. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and maintain our service
  • To process payments and manage subscriptions
  • To communicate with you about your account and our services
  • To improve our service and develop new features
  • To comply with legal obligations
  • To protect against fraud and ensure security
  • To send marketing communications (with your consent)

6. Data Sharing and Transfers

We may share your personal data with:

  • Service Providers: Third-party companies that help us operate our service (e.g., payment processors, analytics providers)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

When we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete your personal data within 30 days, unless we are required to retain it for legal reasons.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

9. Exercising Your Rights

To exercise any of your GDPR rights, please contact us at support@truleado.com. We will respond to your request within one month of receipt. You may be asked to verify your identity before we can process your request.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

10. Data Protection Officer

If you have any questions about our data protection practices or this GDPR compliance statement, you can contact our Data Protection Officer at support@truleado.com.

11. Updates to This Policy

We may update this GDPR compliance statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated statement on our website.

12. Contact Information

For any questions about GDPR compliance or to exercise your rights, please contact us at:

Email: support@truleado.com
Address: [Your Business Address]